An Explanation Regarding the Situation Where Aid Is Denied for Not Meeting the Critical-Illness Definition

Some members are dissatisfied about this, and some became emotional on the phone. Here is an explanation:

1. The operation of the Commune requires that certain situations be defined and regulated. Without definitions and regulations, disputes would arise in many areas, and the Commune would lose its credibility. KangAi Commune's definition of critical illness cites the definition of the Insurance Association of China. This counts as an official standard, and the purpose is to strengthen the authority of the Commune's rules.

2. Even official standards and definitions cannot solve all problems, and necessarily have flaws. Take national public health insurance: there are many cases that people emotionally feel should be reimbursed but that are in fact not on the reimbursement list. In short, no perfect standard exists. The critical-illness definition we cite must also have flaws this way and that, but if we do not refer to it, there is even less of an object we could all agree on.

If there is a conflict between emotion and rules, which side should the Commune lean toward? Certainly the rules. Because if the authority of the rules cannot be guaranteed, the Commune's credibility will cease to exist, and it will be unable to organize effective fundraising—thereby harming every member's rights.

We also hope members will understand this in a positive light. Spreading the word that the Commune is a scam because you could not be helped for not meeting the rules is an unobjective and irresponsible act.

We hope members will put themselves in others' shoes: when someone else is applying for aid, don't we need definite evidence to be sure this person is trustworthy and worth helping? When you think this way, you can understand why, when it is your turn, providing proof is so natural.